Shipping policy
Processing & Dispatch
All orders are carefully prepared and packaged by Ficcated before being dispatched.
UK orders: Please allow 1–2 business days for your order to be processed and dispatched.
International orders: Please allow 2–3 business days for your order to be processed and dispatched.
Processing time is separate from delivery time. Your delivery timeframe begins once your order has been dispatched.
UK Shipping
Ficcated offers Standard and Express shipping within the United Kingdom.
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
Delivery times are estimates and begin once your order has been dispatched. Delays may occasionally occur due to circumstances outside of Ficcated’s control.
International Shipping & EU
Ficcated ships internationally to selected countries and regions.
Standard International Shipping: 7–14 business days
Express International Shipping: 5–7 business days
International delivery times are estimates and begin once your order has been dispatched. Delivery times may vary depending on the destination, courier, customs procedures and other circumstances outside of Ficcated’s control.
EU Shipping
Ficcated ships to selected countries within the European Union.
Standard EU Shipping: 5–7 business days
Express EU Shipping: 3–5 business days
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the customer’s delivery destination and the shipping option selected. Available shipping options and their applicable charges will be shown before the order is completed.
International Orders, Customs & Duties
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Customers are responsible for complying with any applicable requirements in their country and for any charges that are not included in the shipping cost displayed at checkout.
Delivery Delays & Courier Issues
Once an order has been dispatched, delivery is handled by the relevant courier. Ficcated is not responsible for delays caused by the courier, customs authorities, incorrect or incomplete delivery information provided by the customer, or other circumstances outside of Ficcated’s reasonable control.
If your order has not arrived within the expected delivery timeframe, please contact us with your order details so that we can assist you in checking the status of your shipment.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned to Ficcated because an incorrect or incomplete address was provided by the customer, the customer may request for the original order to be resent and will be responsible for the additional shipping cost required to resend the order.
This only applies where the original parcel has been returned to Ficcated. If the parcel has not been returned to Ficcated and the customer has provided an incorrect or incomplete delivery address, Ficcated will not be responsible for recovering or reshipping the order. If the customer wishes to receive the products again in this situation, they will need to place a new order.
Lost Orders
If your order has not been delivered and is confirmed to have been lost in transit due to a courier issue, please contact Ficcated once 28 days have passed from the date of dispatch.
Once the order has been confirmed as lost and remains undelivered, Ficcated will issue a full refund for the order.
Questions About Your Order
If you have any questions regarding your order, shipping or delivery, please contact us at Ficcated@gmail.com and include your order number so that we can assist you.